This privacy notice describes how and why we, as data controllers, obtain, store and process personal data. Personal data is information relating to you that enables us to identify you, for example, your name, email address, payment details and information about your access to this website.
We will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to:
We may update this notice from time to time and we will notify you of any changes.
Please do not hesitate to contact us if you have questions in addition to the information provided in this notice – servicedesk@rokir.ie
You have several rights under the data privacy legislation and Rokir is committed to you being able to freely exercise your Rights. Where possible, we have incorporated automated tools on our website that enable you to facilitate your Rights in real-time. Use the Rokir Privacy Centre to access and manage the personal data we hold on you and manage your preferences.
Your Rights include, under certain circumstances, the right to:
Be informed
You have the right to be informed if and how your personal data is being processed.
Access, rectification or erasure
You have the right of access to personal data we hold about you in our records. You are also entitled to have your personal data corrected if it is inaccurate, or to have it erased if we do not have a legitimate reason for retaining your data.
Request data portability
For personal data which you have provided to a controller, where processing was based on your consent, or where processing is done by automated means, you have the right to obtain a digital copy of your personal data, request the transfer of your personal data to another company or request to move your data from one IT system to another in a safe and secure way.
Request restriction of processing
You have the right to restrict the processing of your personal data where you are contesting the accuracy of that information, you have objected to processing (as described below), or where the processing is unlawful. Where processing is restricted, we may need to retain sufficient information about you to ensure that the restriction is respected in future.
Object to automated decision-making including profiling
You have the right not to be the subject of any automated decision-making or profiling by us.
Withdraw consent
In cases where we are relying on your consent for the processing of your personal data, you have the right to withdraw your consent at any time. In respect of the e-marketing we conduct, an unsubscribe (withdraw consent) option is included with every e-marketing communication we send.
Object to processing
Where your personal data is being processed based on the legitimate interests of a data controller or third party, you have the right to object to that processing.
Complain to the relevant supervisory authority
Should you have any concerns or complaints regarding the way in which we process your data, please email us directly at servicedesk@rokir.ie. You also have the right to make a complaint to the Data Protection Commission (DPC) in Ireland. We would, however, appreciate the chance to deal with your concerns before you approach the DPC, so please do contact us in the first instance.
Cookies Preferences
You can manage cookies as you wish – please visit the Privacy Centre and click Manage Cookies. You can also do so by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies on the Website and how to accept and reject them.
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.
While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website.
Depending on the type and level of engagement you have with us, we may collect the following categories of personal data:
From the Services
We receive and store information you provide directly to us. For example, when setting up new users, we collect Personal Information, such as name and e-mail address, to provide them with the Services. The types of information we may collect directly from our customers and their users include: names, email addresses, phone numbers, transactional information (including Services purchased), as well as any other contact or other information they choose to provide us or upload to our systems in connection with the Services.
From our Website
We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Get in Touch” online form. If you contact us through the Website, we will keep a record of our correspondence.
You use our Services
You use the Website
When you visit the Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.
We may collect your personal data in one of the following ways:
In some special cases we also use cookies provided by trusted third parties, including:
The legal basis for processing your personal data.
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when:
This is why we process your personal data:
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
You can learn more about cookies and the following third-party websites:
We sometimes share your personal data with our trusted categories of third parties we use to conduct our business, for example, to provide our privacy centre services to you; to handle feedback and complaints; and to help us understand your behaviour in order to customise and maximise our services, advertising, marketing, competitions and offers to you.
Our trusted categories of third parties include website hosts, cloud service providers, social media providers, professional services providers, customer survey service providers and advertising partners.
As part of our e-marketing methods and on the basis of our legitimate business interests, we use some Google services and some Facebook products in accordance with the practices explained in the Google and Facebook terms and privacy notices. In order to protect your personal data by pseudonymising it, Google and Facebook ensure that a hashing algorithm is applied automatically at the point of sharing personal data with Google and Facebook. Please consult their relevant terms and privacy notices for further information and your options. If we can help you in any way please do not hesitate to contact us at servicedesk@rokir,ie
As part of our fraud monitoring, detection and prevention methods and on the basis of our legitimate business interests, we use a third-party fraud monitoring, detection and prevention service provider for all website/online sales. As part of this service, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose.
We may share your personal data with government bodies and law enforcement.
We may also share your personal data with our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
We may send you marketing communications and promotional offers:
We may use your personal data (as outlined in the ‘Personal Data We Collect’ section) to form a view on what we think you may like, or what may be of interest to you, and to send you details of services which may be relevant for you.
We will ask you for your preferences in relation to receiving marketing communications by email, and other communication channels.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
You can manage cookies as you wish – please visit the Privacy Centre and click Manage Cookies. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps to you. We use these tools to deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties to perform similar tasks. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us on servicedesk@rokir.ie.
In order to opt out of targeted advertising, please manage your preferences in the Rokir.ie Privacy Centre.
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
We need to retain your personal data to satisfy our legal obligations, to deal with complaints and queries, in order to resolve, litigate or defend a dispute and to prevent fraud and abuse.
Having obtained your consent (or other legal basis) to contact you, we will retain your personal data for marketing and analysis purposes until you withdraw your consent. If you choose to withdraw your consent to marketing, we will delete your personal data from our systems, unless we have another legal basis to retain it, which may include performance of our contract with you.
We will not keep your personal data for longer than is necessary and when we no longer need to keep it, we will securely destroy, delete or anonymise it.
The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.
We have put in place physical, electronic and managerial security procedures in the storage and disclosure of your personal data to protect it against accidental loss, destruction or damage. Nevertheless, any data transmission over the internet or by any other means can never be fully secure, such is the character of the internet, and provision of personal data by you to us is at your own risk. We take all reasonable measures to protect your personal data by putting appropriate technical and operational security measures in place.
When we disclose your personal data to trusted third parties (for the purposes set out in this notice), we require all third parties to have appropriate technical and operational security measures in place to protect your personal data, and we work with them to ensure that your data protection and privacy rights are respected. Where your personal data is shared with a third party, it must only be used for the purposes for which it was supplied.
In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
From time to time we may change this privacy notice. If there are any significant changes, we will post updates on our website, applications or let you know by email at servicedesk@rokir.ie
We welcome feedback and are happy to answer any questions you may have about your data. You can contact us at via email at our Web Service Desk.
This notice was most recently updated: 24th January 2024
© Rokir 2024
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